Política de privacidade

Last updated: March 17, 2026

Retrôgol International is responsible for this store and website, including all information, content, features, tools, products, and services related to it, with the purpose of providing you, the customer, with a personalized shopping experience (the “Services”).

Retrôgol International is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies, relates to, or can be associated with you or another individual.

Personal information does not include data that has been anonymized or de-identified in a way that cannot identify you.

Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email.

  • Financial information, including credit card details, debit card information, payment data, bank account information, transaction details, and payment confirmations.

  • Account information, including username, password, security questions, preferences, and settings.

  • Transaction information, including products viewed, added to cart, wishlist items, purchases, returns, exchanges, cancellations, and order history.

  • Communications with us, including information provided when contacting customer support.

  • Device information, including browser, device type, network data, IP address, and unique identifiers.

  • Usage information, including how and when you interact with our Services.

Sources of Personal Information

We may collect personal information:

  • Directly from you, when you create an account, use our Services, or communicate with us.

  • Automatically, through your device, cookies, and similar technologies.

  • From service providers that process data on our behalf.

  • From business partners or third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and improving the Services

To process orders, payments, shipping, returns, exchanges, manage your account, and personalize your shopping experience.

Marketing and advertising

To send promotional communications and display relevant ads based on your activity.

Security and fraud prevention

To protect your account, detect fraud, and maintain platform security.

Customer support and communication

To respond to inquiries and provide assistance.

Legal obligations

To comply with applicable laws and legal processes.

How We Share Your Personal Information

We may share your personal information:

  • With Shopify and service providers (payments, logistics, hosting, analytics, support).

  • With marketing and advertising partners.

  • When you request or authorize sharing.

  • With affiliated companies.

  • In connection with legal obligations, business transfers, or enforcement of policies.

Relationship with Shopify

Our Services are hosted by Shopify, which may process your personal information to provide and improve the Services.

Your data may be transferred and processed outside your country of residence.

For more details, please review Shopify’s Privacy Policy:
https://privacy.shopify.com

Third-Party Websites

Our Services may contain links to third-party websites.
We are not responsible for their privacy practices or content.

Children’s Information

Our Services are not intended for children.
We do not knowingly collect personal data from minors.

Security and Data Retention

We implement appropriate security measures, but no system is completely secure.

We retain your personal information only as long as necessary to provide the Services and comply with legal obligations.

Your Rights

Depending on your location, you may have rights including:

  • Access to your data

  • Deletion of your data

  • Correction of inaccurate data

  • Data portability

  • Opt-out of targeted advertising

You may exercise your rights by contacting us.

We may require identity verification before processing requests.

Complaints

If you have concerns about how your data is handled, please contact us.
You may also file a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country.

Where required, we use legally recognized transfer mechanisms.

Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised date.

Contact

If you have any questions or wish to exercise your rights, please contact us:

Email: henrique@retrogol.com.br
Address: Rua Niterói, 400, 7º andar
São Caetano do Sul – SP
Brazil – 09510-200